Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How long will it take to receive my order? We aim to get your items to you as quickly as possible. Once your order is placed, it typically takes 2–3 business days to process. After dispatch from our UK warehouse, transit time is usually 4–9 business days. Total delivery time is estimated between 6–12 business days.

2. Where is my order shipped from? To ensure efficient service for our British customers, all orders are dispatched from our local fulfillment center located in Mitcham, London (CR4).

3. Do you offer free shipping? Yes! We are pleased to offer Free Shipping on all orders across the United Kingdom, with no minimum spend required.

4. How can I return an item? We have a 30-day return policy. If you aren’t completely satisfied, simply email us at support@purelyher.co.uk with your order number. Once your return is accepted, we will provide you with a return shipping label and instructions. Please ensure items are unworn and in their original packaging.

5. Is my payment secure? Absolutely. Our store uses 128-bit SSL encryption technology to protect your sensitive information. We are also PCI DSS compliant, meaning your payment data is handled with the highest security standards. We accept all major cards, Apple Pay, and SEPA Debit.

6. Who operates PurelyHer? PurelyHer is a dedicated UK fashion brand operated by Nolimit Dubai LLC, a company registered in Wyoming, USA. This allows us to combine international business expertise with a local UK presence and warehouse to provide you with a premium shopping experience.