Shipping policy

At PurelyHer, we are proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we deliver your favorite fashion finds.

1. General Shipping Information

We currently ship throughout the United Kingdom. Shipping options and delivery times are designed to be as transparent as possible so you can shop with confidence.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays via email.

3. Shipping Rates

Free Shipping – We are pleased to offer Free Shipping on all orders across the UK, with no minimum purchase required.

4. Estimated Delivery Times

To give you a clear expectation of when your package will arrive, here is our delivery timeline:

Order Cutoff Time: 18:00 (6:00 PM)
Time Zone: (GMT) Greenwich Mean Time – London
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Estimated Delivery Time: 6–12 business days

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on UK-specific regulations or carrier limitations.

6. Failed Delivery or Returned Packages

If a delivery fails due to incorrect address information or multiple missed attempts, the package may be returned to our warehouse. In such cases, we will contact you to arrange a new shipment. Please note that re-shipping may incur additional costs.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@purelyher.co.uk. We will work directly with the carrier to investigate the issue and ensure a solution is reached as quickly as possible.

8. Policy Updates

We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our service. Last updated: March 14, 2026